Associated Bank was recently recognized for its 2020 excellence in mortgage servicing performance as part of an assessment and recognition program sponsored by Fannie Mae, the leading source of residential mortgage credit in the U.S. secondary market.

 

For the ninth year, Fannie Mae recognized Associated for outstanding mortgage in the General Servicing category, as part of its Servicer Total Achievement and Rewards™ (STAR™) Program. General Servicing encompasses customer service, loan administration and other areas.

 

“Customers appreciate the safety and convenience of banking from their home and we continue to enhance our digital options to make the process of homeownership as convenient as possible through our online portal,” said Tom Faughnan, executive vice president, director of consumer lending, Associated Bank. “In 2020, approximately 90% of our mortgage applications were submitted online.”

 

Associated serviced approximately 55,901 Fannie Mae mortgages in 2020 with total balances in excess of $6 billion.

 

Associated Bank is Wisconsin’s #1 Mortgage Lender* for total mortgage loan originations and also has significant residential mortgage lending business in Minnesota and Illinois.

 

*The Wisconsin’s #1 Mortgage Lender and Leading Lender in the Midwest designations are based on originated, closed-end mortgage loan count, gathered from the Home Mortgage Disclosure Act data compiled annually by the Consumer Financial Protection Bureau. The results of the data were obtained through the Consumer Financial Protection Bureau Mortgage Database (HMDA), August 2020.