This week, Associated Bank is celebrating National Customer Service Week – a time set aside each October to recognize individuals who provide outstanding service to customers.
Associated makes it a top priority to offer exceptional customer service. Last year, the bank ranked 11th overall in the Midwest in the 2014 J.D. Power Retail Banking Satisfaction Survey, receiving an overall satisfaction score of 784 (out of 1,000) and outpacing the regional average.
Associated was also recognized in 2014 with the “Best of the Valley Post-Crescent Readers’ Choice Award” for “Best Bank.” In 2013, Associated won the "Best of the Bay Readers' Choice Award" in Northeastern Wisconsin for banking under the professional and personal service category in Northeastern Wisconsin. The bank has held the status of "Best Bank" consecutively since 2008.
“We know that taking care of our customers is the most important thing we can provide to the people who bank with Associated,” noted Associated president and CEO Philip B. Flynn. “Despite competing against much larger national banks with operations in the Midwest, we received strong scores for our customer engagement efforts and remain committed to enhancing our position.”
At the core of Associated's customer engagement efforts are its two call centers, located in Green Bay and Stevens Point, with a combined 120 customer service providers. Assistance to customers is offered 24 hours a day, 365 days a year, and in more than 200 different languages.
“The Associated employees who work in our call centers extend a vast array of services to customers from all of our business lines and from all of our geographies,” Flynn said. “We consider these operations the next generation of contact/service centers. Our efforts are validated by this recognition.”
Associated takes great pride in the relationships it has built throughout its footprint and will continue striving to provide customers with a memorable banking experience and exceptional service.