MaritzCX announced their first inductees of the CX Elite Award. The honorees are from all sectors including automotive, financial services, third-party logistics, energy, and healthcare.


The CX Elite Award recognizes excellence in customer experience strategy, execution, and results in categories including: Positive ROI of a CX Program, Most Improved CX Program, Global Impact of a CX Program and Other Enhancements within a CX Program. Fifteen organizations were honored with an award this year.


“The CX Elite Award lets us celebrate the ingenuity and creativity companies and organizations are employing to further improve the customer experience, loyalty, and retention,” said Mike Sinoway, CEO at MaritzCX. “Each of this year’s winning programs is evidence of the research, focus and drive the companies and organizations are delivering every day to raise the CX bar. We feel privileged to support these elite 15 in their outstanding accomplishments.”


Associated Bank was recognized for expanding its voice of the customer program throughout branches, lending, digital and customer care to now provide all business lines with information and insights to support decision-making and tactical improvements to improve customer satisfaction. The program expansion was completed in just nine months.


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