Associated Bank is recognized for its 2018 mortgage servicing performance as part of an assessment and recognition program sponsored by Fannie Mae, the leading source of residential mortgage credit in the U.S. secondary market.


For the seventh consecutive year, Fannie Mae recognized Associated for outstanding mortgage in the General Servicing category, as part of its Servicer Total Achievement and Rewards™ (STAR™) Program. General Servicing encompasses customer service, loan administration and other areas.


Associated serviced approximately 65,495 Fannie Mae mortgages in 2018 with total balances in excess of $7 billion.


“The STAR Program is based on a continuous improvement model designed to consistently raise the bar,” said Caroline Patane, vice president of the STAR Program. “We’re proud to recognize our servicing partners for their competency, capacity and overall performance.”


"Our top priority of assisting customers to reach their goal of home ownership is unwavering,” said Tom Faughnan, director of residential lending for Associated's Residential Loan Servicing department. “As we continually look for ways to improve our customers’ experience and provide them with top-notch service, I am proud of our colleagues to be recognized once again by Fannie Mae.”


Associated Bank is Wisconsin’s #1 Mortgage Lender* and also has significant residential mortgage lending business in Minnesota and Illinois.


*The Wisconsin #1 Mortgage Lender designation is based on information gathered from the Home Mortgage Disclosure Act data compiled annually by the Federal Financial Institutions Examination Council. The results of the data were obtained through RATA Comply, November 2018.