Jennifer Fox, customer care

Associated Bank’s secret weapon is located toward the southern end of Holmgren Way.

Associated Bank Senior Vice President of Customer Care Jennifer Fox said the customer care center employees — 50 in Ashwaubenon and 80 more in Stevens Point — play a key role in helping the bank keep up with information technology and customer service demands. In a nondescript building is one the bank’s two customer care centers. But whatever you do, don’t call it a call center and don’t think the employees just answer phones.


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