Verint

Wendy Kumm, vice president of Customer Service

Wendy Kumm, vice president of Customer Service at Associated Banc-Corp, was recently recognized by the Verint Customer Advisory Council (CAC) with an "Innovator of the Year" award for Contact Center Excellence at their annual user conference in New Orleans for her work in leveraging technology to improve processes in customer experience.

Verint Systems, Inc. is a software provider used for customer care optimization in the Associated call center that provides actionable intelligence solutions and related services including speech and data analytics and voice of the customer.