Associated Bank is recognized for the fifth year for its mortgage servicing performance as part of an assessment and recognition program sponsored by Fannie Mae, the leading source of residential mortgage credit in the U.S. secondary market.
Fannie Mae recognized Associated for outstanding mortgage “general servicing” as part of its Servicer Total Achievement and Rewards™ (STAR™) Program. General servicing encompasses customer service, loan administration, and other areas.
Associated serviced approximately 62,000 Fannie Mae mortgages in 2016 with total balances in excess of $7.4 billion.
“The STAR Program provides clear objectives and specific, consistent measurements for overall servicing performance, customer service, and foreclosure prevention efforts,” said Caroline Patane, vice president of the STAR Program. “The program evaluates servicers across key operational and acknowledges high achievers through annual STAR Performer recognition.”
"We are honored again to have been recognized by Fannie Mae for our continued efforts and our success in assisting homeowners,” said John Crandall, director of residential loan servicing for Associated's Consumer and Small Business Banking unit. “While changes continue in the financial industry, we remain focused on our customers, their needs and the overall objective of homeownership. We have the right colleagues across the enterprise to assist in this process.”
Earlier this year the company attained its 8th consecutive year as Wisconsin’s largest mortgage lender. Associated has significant residential mortgage lending business in Minnesota and Illinois as well.