GREEN BAY, Wis. – October 17, 2014 - Irene Hogan has been named senior vice president, director of service excellence, with Associated Bank where she is responsible for developing, driving and monitoring the enterprise-wide customer experience strategy. She leads her team in refining and interpreting measurements of the customer experience across the company, remediate systemic customer experience issues, and communicate outcomes around service excellence globally.
Hogan brings 17 years of banking experience to this role, having previously served as vice president in the Special Loan Group division since 2008. She has an extensive background in retail and commercial banking from prior roles with Wells Fargo and US Bank.
In the community Hogan serves as board member of the Women’s Fund of Brown County. A graduate of the University of Wisconsin – Madison, she earned a bachelor’s degree in business administration.
Hogan’s office is located at 433 Main St.