Associated Bank’s contact center operations have been recognized for customer service excellence in its live phone channel under the J.D. Power 2015 Certified Contact Center Program.SM
The Certified Contact Center Program distinction acknowledges a strong commitment by Associated Bank’s contact center operations to provide “An Outstanding Customer Service Experience.”
- To become certified, the contact centers successfully passed a detailed audit of more than 100 practices that encompass their recruiting, training, employee incentives, management roles and responsibilities and quality assurance capabilities.
- As part of its evaluation, J.D. Power conducted a random survey of Associated Bank customers who recently contacted its contact centers in Green Bay, Wis., and Stevens Point, Wis.
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